Refund Policy

Refund Policy

Last updated: February 28, 2026

Our Commitment

At Kimo, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our straightforward refund policy.

Return Eligibility

You may request a refund or exchange within 3 days of receiving your order. To be eligible for a return, items must be:

  • Unused and in the same condition as received
  • In original packaging with all tags attached
  • Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

  • Intimate or sanitary products
  • Personalized or custom-made items
  • Perishable goods
  • Sale or clearance items (unless defective)

How to Request a Refund

To initiate a return:

  1. Contact our customer service team at support@kimo.pk within 14 days of delivery
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Pack the item securely in its original packaging
  5. Ship the item back to the address provided

Refund Processing

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 5-7 business days
  • The refund will be credited to your original payment method
  • Please allow additional time for your bank to process the refund

Return Shipping Costs

  • Defective or incorrect items: We cover return shipping costs
  • Change of mind: Customer is responsible for return shipping costs
  • We recommend using a trackable shipping service for returns

Exchanges

If you need to exchange an item for a different size or color, please contact us at support@kimo.pk. We'll process your exchange as quickly as possible, subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund after the processing period:

  1. Check your bank account again
  2. Contact your credit card company (processing may take time)
  3. Contact your bank
  4. If you've done all of this and still haven't received your refund, contact us at support@kimo.pk

Contact Us

For any questions about our Refund Policy, please reach out to our customer service team at support@kimo.pk